Complaints regarding accredited activities may be forwarded to the laboratory by anyone who has or has had any working relationship with the laboratory.
Complaints can be received by email at the address: laboratorio@calref.eu.
The complainant must:
- indicate in the email subject line: COMPLAINT – “Client/supplier/other name”;
- state the reference and date of the contract to which the complaint refers;
- describe the subject of the complaint;
- leave an email address and telephone number;
- please indicate the contact person for communications regarding the complaint.
If the complaint is validated, you will receive notification that the review of the complaint has been opened within two days. Further communications will follow as provided for by the complaint management procedure.